Shipping labels are sent directly to the customer’s email in PDF format. Must have a printer to print label.

You can forward your email to a third party with printer access, such as a friend, family member, or FedExOffice, or you can contact Makita at 1-800-4MAKITA (1-800-462-5482) and a shipping label will be mailed to you.

Email may be sent directly to a third party with email and printer access such as a friend or family member, or you can contact Makita at 1-800-4MAKITA (1-800-462-5482) and a shipping label will be mailed to you.

Be sure to check you spam or junk folder if you do not receive your emailed shipping label. If you do not receive an email confirmation that your request has been submitted, you may contact Makita at 1-800-4MAKITA (1-800-462-5482).

Include a copy of the workorder created when generating your shipping label which include a detailed description of needed service. If warranty service is requested, proof of purchase is helpful, but not required.

Item and/or package shipped in for service cannot exceed 100 lbs. and those item(s) are grayed out on the drop down list. To locate the closest Makita Servcie Center to you, please go to www.makitatools.com/service/service-centers.

Packages up to 108" in length or 165" in length plus girth (L+2W+2H) can be shipped through this program and those item(s) are grayed out on the drop down list. To locate the closest Makita Servcie Center to you, please go to www.makitatools.com/service/service-centers.

Packaging applies to all:
Paper, Styrofoam, and Bubble-wrap are all good material to ensure your tool(s) are packaged in a strong box properly for shipment. This program is for Ground shipment only.

Item(s) that are grayed out on the drop down list, tools/packages exceeding 100 lbs., and packages exceeding 108" in length or 165" in length plus girth (L+2W+2H) cannot be shipped through this program.

Tool/Battery - Do not include more than on (1) tool kit per box. Each battery must be in a sealed bag or the original sealed clamshell package. UN 3481 and "Forbidden for Transport" label must be affixed to each package with Lithium-Ion batteries inside. Please make sure that any prior package labeling is removed from the box.

Battery Only - Package may not exceed a total weight of 66 lbs. and can not contain more than 20 batteries. Each battery must be in a sealed bag or the original sealed clamshell. UN 3481 and "Forbidden for Transport" label must be affixed to each package with Lithium-Ion batteries inside. Please make sure that any prior package labeling is removed from the box.

Ensure safety guards are included with angle grinders, circular saws, and miter saws before shipping. It is our policy to return all angle grinders, circular saws and miter saws with a properly functioning safety guard.

Tools should be properly packed and prepared for shipment prior to dropping off at a FedEx collection point. Some locations, such as FedEx Office may offer packing material and services for additional fees.

This shipping program is available to the 48 contiguous states. Alaska, Hawaii, and Puerto Rico are excluded due to air shipment requirements. To locate the closest Makita Servcie Center to you, please go to www.makitatools.com/service/service-centers.

Packages with shipping labels may be dropped off at any FedEx collection point for pick-up.

Packages with shipping labels may be dropped off at any FedEx collection point for pick-up.

Only include your batteries and/or charger if you are having an issue with them. Please following instruction provided with shipping label on how to package. Be sure to carefully adhere to all instructions.

You will receive specific shipping and packaging instruction, along with required package labeling, regarding any shipments which include batteries. Be sure to carefully adhere to all instructions.

If you are shipping lithium-ion batteries for service/replacement, you will receive specific shipping and packaging instruction, along with required package labeling, regarding any shipments which include batteries. Be sure to carefully adhere to all instructions.

Tools/Packages exceeding 100 lbs and packages exceeding 108" in length or 165" in length plus girth (L+2W+2H) cannot be shipped through this program and those item(s) are grayed out on the drop down list. To locate the closest Makita Servcie Center to you, please go to www.makitatools.com/service/service-centers.

Gas powered tools and equipment such as chainsaws and blowers may be shipped for service following strict DOT instructions for shipping Outdoor Power Equipment product:
(1) Engine components, fuel tank, and any fuel lines must be completely drained, sufficiently cleaned of residue, and purged of vapors to remove any potential hazard;
(2) The engine, when held in any orientation, must not release any liquid fuel.
Additionally, it is recommended to place the tool inside a heavy gauge plastic bag prior to packaging for shipment.

If you no longer have the original box for your product, you will need to locally source an appropriate box for shipping your tool in for service. Due to the dimension of the item(s), the item(s) may not be allowed to ship. To locate the closest Makita Servcie Center to you, please go to www.makitatools.com/service/service-centers.

The shipping label is for parcel shipments only. For large LTL or Freight shipments, please contact your carrier or go to www.makitatools.com/service/service-centers.

Your shipping label includes the tracking number for your shipment. Please retain a copy for your records. Go to FedEx.com to track shipments with your tracking number.

Your shipping label includes the tracking number for your shipment. Please retain a copy for your records. Go to FedEx.com to track shipments with your tracking number.

The tracking number issued with your shipping label will provide the means to locate any lost shipments. A claim will need to be filed with the carrier in the event a package is lost or damaged. Please advise Makita at 1-800-462-5482 of any lost or damaged shipments. Makita will file the claim with the carrier and assist in locating or replacing the lost or damaged shipment.

Once your tool is shipped, you will receive email notifications when your tool is received, when the repair has begun, when repair is completed, and when your tools has been shipped back to you. To check for status, please refer to your confirmation email.

You will receive an email notification through every step of the repair process to keep you updated on the progress with your repair. To check for status, please refer to your confirmation email.

Once your tool is shipped, you will receive email notifications when your tool is received, when the repair has begun, when repair is completed, and when your tools has been shipped back to you. To check for status, please refer to your confirmation email.

If the tool is verified within the warranty period and inspection shows the trouble is caused by defective workmanship or material, Makita will repair (or at our option, replace) without charge. Please visit www.makitatools.com/service/warranty for specific information regarding the warranty for Makita products.

If the tool is verified within the warranty period and inspection shows the trouble is caused by defective workmanship or material, Makita will repair (or at our option, replace) without charge. Out of warranty tools will be repaired and charged at the customer’s approved rate. Unrepaired tools will be returned disassembled and the customer will only be charged the cost of return shipping. Customers will also have the option to scrap the tool and Makita will dispose of the tool at no charge. Please visit www.makitatools.com/service/warranty for specific information regarding the warranty for Makita products.

Only Makita Tools, Batteries, and Chargers are warranted to be free of defects in workmanship and materials for the term of the warranty period. All warranted periods begin at purchase date. Warranty periods vary by product type. Please visit www.makitatools.com/service/warranty for specific information regarding the warranty for Makita products.

Only Makita Tools, Batteries, and Chargers are warranted to be free of defects in workmanship and materials for the term of the warranty period and may be shipped via the free shipping program. Service parts purchased separately are not warranted or accepted for shipping via the free shipping program.

All Makita Tools come with a date code label on the tool. Batteries and chargers also have a MFG date. Makita will consider this during a warranty evaluation.

Tool model number, serial number and date codes are located on the name plate as shown below.

CORDLESS

PNEUMATIC

GAS

BATTERY

Battery model number is shown on the label located at the bottom of the battery.

Makita offers a Max Repair rate for most models which limit the amount a repair will cost, though many repairs will often cost less. When you create your shipping label request, you will have the option to accept the Max Rate charge for your tool, provide us with an alternate amount your are willing to pay, or request a full estimate of repair charges. If an estimate is requested, a Makita repair technician will contact you with the estimate of repair once your tool has been received and inspected. All unrepaired tools will be returned unassembled. Repaired tools left over 60 days will be sold.

If the tool is verified within the warranty period and inspection shows the trouble is caused by defective workmanship or material, Makita will repair (or at our option, replace) without charge. Out-of-warranty products will be repaired and charged at the customer’s approved rate. Please visit www.makitatools.com/service/warranty, for specific information regarding the warranty for Makita products.

Makita offers a Max Repair rate for most models which limit the amount a repair will cost, though many repairs will often cost less. When you create your shipping label request, you will have the option to accept the Max Rate charge for your tool, provide us with an alternate amount your are willing to pay, or request a full estimate of repair charges. If an estimate is requested, a Makita repair technician will contact you with the estimate of repair once your tool has been received and inspected. Estimates are provided at no charge to the customer.

Makita offers a Max Repair rate for most models which limit the amount a repair will cost, though many repairs will often cost less. When you create your shipping label request, you will have the option to accept the Max Rate charge for your tool, provide us with an alternate amount your (Customer Approve Rate) are willing to pay, or request a full estimate of repair charges. If an estimate is requested, a Makita repair technician will contact you with the estimate of repair once your tool has been received and inspected.

Makita offers a Max Repair rate for most models which limit the amount a repair will cost, though many repairs will often cost less. When you create your shipping label request, you will have the option to accept the Max Rate charge for your tool, provide us with an alternate amount your are willing to pay, or request a full estimate of repair charges. If an estimate is requested, a Makita repair technician will contact you with the estimate of repair once your tool has been received and inspected. Estimates are provided at no charge to the customer. All unrepaired tools will be returned unassembled. Repaired tools left over 60 days will be sold.

Unrepaired tools will be returned unassembled and the customer will only be charged the cost of return shipping. Customers will also have the option to scrap the tool and Makita will dispose of the tool at no charge.

Makita cannot return a repaired grinder without a properly functioning safety guard. If your grinder is missing the safety guard, Makita will install a replacement guard at the customer’s expense.

Makita cannot return a repaired saw without a properly functioning safety guard. If your saw is missing the safety guard, Makita will install a replacement guard at the customer’s expense.

Makita prohibits the partial repair of tools and equipment. All tools and equipment must be repaired according to the UL/CSA standard for which they were approved. All unrepaired tools will be returned unassembled. Repaired tools left over 60 days will be sold.

Makita is not responsible for tools left over 60 days. Any Estimates over 60 days will either be returned “as is” to the shipper or disposed of.

You may use the tracking number provided with your shipment to file a claim with the carrier for any lost or damaged packages.

Most repairs are completed within 3 business days of receipt.
All unrepaired tools will be returned unassembled. Repaired tools left over 60 days will be sold.

Call 1-800-4MAKITA (1-800-464-5482) to reach Makita’s National Call Center (NCC). The NCC can handle most inquiries regarding your repair and can connect you directly to the service center when needed.